Player Safety & Wellbeing
At 88fubo, we believe gambling should always be a form of entertainment — never a source of financial stress or emotional harm. This page outlines our commitment to player safety, the tools we provide, and where Malaysian players can find support when they need it most.
Strictly for Malaysian adults aged 21 and above. Play responsibly.
For the vast majority of players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam who enjoy 88fubo's sportsbook and live casino, gambling is exactly what it should be — a fun, competitive pastime. Placing a bet on an EPL match, following Liga Super Malaysia odds, or trying your luck at live blackjack is a form of leisure, and we want to keep it that way.
Responsible gambling means making conscious, informed choices about how you play. It means setting limits before you start, understanding the odds, recognising when to stop, and never chasing losses with money you cannot afford to lose.
88fubo is committed to providing every player with the information and tools they need to stay in control. We take our duty of care seriously — not because we are required to, but because the long-term wellbeing of our players is genuinely important to us.
Every 88fubo account comes with five built-in responsible gambling tools — all free, all accessible instantly from your account dashboard, and all designed to keep you in control of your play.
Set a maximum daily, weekly, or monthly cap on how much you can deposit into your 88fubo account. Once your limit is reached, no further deposits are accepted until the period resets. Increases to your limit require a 7-day cooling period before taking effect — decreases apply immediately.
Applies ImmediatelyDefine the maximum amount you are comfortable losing within a set period — daily, weekly, or monthly. When you reach your loss threshold, your account automatically prevents further wagering until the reset window. Like deposit limits, reductions apply instantly while increases require a waiting period.
Applies ImmediatelySet a maximum continuous session duration — from 30 minutes to several hours. Once your session time is up, you receive an on-screen alert. You can choose to receive a warning only, or set a hard cutoff that logs you out automatically and prevents re-login for a defined cooling period.
Active During PlayNeed a short break without fully closing your account? A cooling-off period temporarily suspends your ability to place bets or make deposits for a period of your choosing — from 24 hours up to six weeks. Your account remains open for review purposes but is locked for gambling activity during the cooldown.
24h to 6 WeeksSelf-exclusion is the most comprehensive player protection tool we offer. Once activated, access to your 88fubo account is fully suspended for the duration you choose — with options ranging from 6 months to permanent exclusion. Self-exclusion requests are irreversible for the chosen period and are processed within 24 hours of request.
Processed Within 24hEnable periodic pop-up reminders that appear during your session to show you how long you have been playing and how much you have wagered. Reality checks are a gentle nudge to step back, take stock, and make a conscious decision about whether to continue — on your own terms.
Customisable IntervalsSign in to your 88fubo account using your registered username and password from the homepage.
Navigate to the "Responsible Gambling" section under your account settings or profile menu.
Select the protection tool you want to activate — deposit limit, loss limit, session timer, cooling-off, or self-exclusion.
Set your preferred parameters, review the terms of the tool, and confirm. Most limits apply immediately. You will receive a confirmation email at your registered address.
If you experience any difficulty activating a responsible gambling tool, contact our support team via live chat or at [email protected] — available around the clock.
The following questions are drawn from internationally recognised problem gambling screening frameworks. Reflecting honestly on these questions can help you understand your own gambling patterns. This is not a clinical assessment — if you have serious concerns, please speak to a professional.
Have you ever needed to gamble with increasing amounts of money to get the same level of excitement or satisfaction?
Have you tried to cut back or stop gambling and found it difficult, leaving you feeling restless or irritable?
Have you ever gambled as a way of escaping problems, stress, anxiety, or difficult emotions?
Have you returned to gambling the day after a significant loss in order to win your money back ("chasing losses")?
Have you ever hidden the extent of your gambling activity from family members, friends, or your partner?
Have you borrowed money, sold personal items, or asked others for financial help specifically because of gambling losses?
Has gambling ever caused significant problems in your personal relationships, work, or financial situation?
Have you ever spent more time or money on gambling than you intended to when you started a session?
This self-assessment is provided for informational purposes only and does not constitute a medical or clinical diagnosis. For professional support, please refer to the resources listed below.
88fubo enforces a strict minimum age of 21 years for all players. This is non-negotiable. We verify the age and identity of every player through our KYC process before any withdrawal is approved, and we reserve the right to request age verification documentation at any point during your use of the Platform.
Any account found to have been registered by a person under the age of 21 will be immediately closed. Any funds deposited will be returned to the payment source where technically possible, and any winnings will be void. We do not make exceptions to this policy under any circumstances.
If you share a device or computer with younger family members, we strongly recommend taking the following steps to prevent access to gambling content:
If you or someone you know is struggling with gambling-related issues, professional help is available. The following organisations provide confidential support to individuals and families affected by problem gambling in Malaysia and internationally.
Malaysia's national welfare helpline, operated by the Ministry of Women, Family and Community Development. Provides counselling and referrals for individuals facing emotional distress, including gambling-related concerns.
15999
24-hour helpline · Free call · Bahasa & English
An internationally recognised charity providing information, advice, and support for anyone affected by problem gambling. Their resources include online tools, self-assessment, and trained counsellors available via helpline and live chat.
gamcare.org.uk · International support available
A peer support fellowship for people who recognise that they have a gambling problem and want to stop. Meetings are held in confidence and follow a structured 12-step recovery programme used successfully around the world.
gamblersanonymous.org · Peer support network
A confidential emotional support helpline for anyone in distress, including those experiencing anxiety, hopelessness, or crisis related to financial or personal difficulties — which can often accompany problem gambling.
03-7956 8145
Based in Kuala Lumpur · Confidential
Our dedicated responsible gambling support team is available 24 hours a day, 7 days a week. We can activate protection tools on your behalf, discuss your options, or help you initiate a self-exclusion — with complete confidentiality.
[email protected]
Also available via live chat on the Platform
The Agensi Anti Dadah Kebangsaan (AADK) operates counselling and intervention services for individuals dealing with addiction-related issues in Malaysia, including referrals to local counselling centres in Penang, Johor Bahru, and other major cities.
Ministry of Home Affairs · National coverage
Our approach to responsible gambling goes beyond providing tools. It is embedded in how we design the platform, train our team, and interact with every player.
Our platform monitoring system watches for behavioural patterns that may indicate problem gambling — including rapid loss chasing, unusually long sessions, or sudden large stake increases — and flags these for review by our responsible gambling team.
Every member of our 24/7 support team is trained in responsible gambling awareness. They are equipped to identify players who may be at risk, have sensitive conversations without judgment, and connect players with the right tools or external resources.
Every player on 88fubo must pass identity and age verification before their first withdrawal. Players identified as under 21 at any point have their accounts closed and balances returned. There are no workarounds — this is a hard requirement, not a preference.
88fubo does not target vulnerable individuals, those in financial difficulty, or players who have self-excluded with gambling promotions. Our marketing communications include responsible gambling reminders and age restriction notices as standard.
We present betting odds, return-to-player (RTP) figures, and house edge information clearly. Players deserve to understand the nature of the games they are playing — informed players make better decisions.
Our responsible gambling policies and tools are reviewed regularly against best practices. We update our approach in response to evolving industry standards, regulatory guidance, and feedback from players and support organisations.
Gambling at 88fubo should always feel like a choice — never a compulsion. Visit our FAQ for more answers about our tools and policies, or return to the homepage to explore the platform.
Our Responsible Gambling Policy is part of your agreement with 88fubo. Please also review our Terms & Conditions and Privacy Policy. For players aged 21 and above only. If gambling is causing harm, contact Talian Kasih 15999 or our team at [email protected].